CHIP CARD DELAY FRUSTRATES RETAILERS

March 24, 2016

Delays in POS equipment certification have many retailers frustrated and worried about huge spikes in chargebacks.

March 24, 2016

​NEW YORK – Avi Kaner, a co-owner of the Morton Williams supermarket chain in New York, has spent about $700,000 to update the payment terminals at his stores to accept EMV chip cards. However, he can’t turn them on, writes The New York Times, a bottleneck in offering a more secure payment process that is frustrating retailers—both large and small—across the United States.

Since the EMV liability shift took place on October 1, 2015, retailers have been essentially put on hold to get their payment terminals certified to accept chip cards.

The Times reports the cost of waiting is piling up. “It’s been very frustrating,” Kaner told the news source, noting that he purchased most of the upgraded POS equipment before the Oct. 1 deadline, and he’s still waiting for certification. The delay, he says, has cost him thousands of dollars in payments for fraudulent purchases. “There’s no recourse,” he said.

“The long delays are just the latest black eye for the deployment of the new systems,” writes the Times, noting that some consumers haven’t even received new credit and debit cards with the embedded EMV chip.

First Data, one of the largest payment processors, told the Times that about 20% of the four million American merchants it works with are in the process of being certified, a procedure than can take weeks to months.

Mallory Duncan, general counsel at the National Retail Federation, told the Times that the payments industry was unprepared to handle the flood of certification requests around the Oct. 1 liability shift deadline. “They didn’t allow for enough time or people to perform this certification,” he said. “Merchants have gotten slammed because they weren’t able to get certified, because the networks failed to provide the necessary resources to do that.”

Kaner commented that since Oct. 1, customers who have contested charges made with their EMV-enabled cards have been successful in reversing transactions, and he’s worried that some customers will use the Oct. 1 liability shift to get out of paying for legitimate purchases. Chargebacks, he said, have increased significantly. “It started out as a trickle, and now it’s turning into a flood,” he told the Times. “In the first couple months, it might have been a few hundred dollars a month. Now, it’s thousands a month.”

“The convenience and fuel channel has numerous retailers in the same situation, having invested upwards of $30,000 per site to be hardware-ready for EMV, only to be put on perpetual hold with approved software,” said Gray Taylor, executive director of Conexxus. “These retailers are trying to avoid the inevitable manufacturing and installation bottlenecks to do the right thing and get ahead of the curve, only to be on perpetual hold by an over-burdened vendor community trying to navigate late specifications and complex certifications. This is what happens when you simply choose a deadline, like the card brands did, without diligence. The premium retailers will pay for this ‘hurry up and wait’ situation and it will result in higher consumer prices.”

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Thanks NACS for this article. Retailers aren’t the only ones frustrated, resellers share equally in the frustration.

http://www.nacsonline.com/Media/Daily/Pages/ND0324161.aspx?utm_content=NACS%20Daily%20032416:%20newsarticle1%20(Chip%20Card%20Delay%20Frustrates%20Retailers)&utm_source=NACS%20Daily&utm_campaign=NACS%20Daily%20032416&utm_medium=email&utm_term=343490#.VvQaOOIrK70

 

 

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Black Friday is Approaching

October 18, 2012

back office scanning software


Introducing backOffice™ Software for Reflection POS® V4.3

August 16, 2012

FOR IMMEDIATE RELEASE –

At RSPA RetailNow 2012 NCC announced the combination of their Reflection POS® V4.3 and backOffice™ Software from Insight Retail Software to their Dealer Network.

NCC, headquartered in Greenville, SC, has been delivering comprehensive management solutions to businesses in the retail industry since 1986. Their software engineers have combined years of experience in software development with a strong understanding of restaurant and retail operations to create products designed to work in a wide variety of environments.

Through a world-wide network of reseller partners, NCC has installed over 20,000 systems in more than 35 countries. For nearly a decade, Toshiba-TEC Corporation and its subsidiaries have distributed hospitality solutions developed by NCC. NCC products are installed in a wide range of retail concepts including Table Service, Quick Service, Fast Casual, Bars, Night Clubs, Delis, Frozen Yogurt, Delivery and Concessions.  Recently, NCC was also  excited to supply POS to Olympic Retailers for the London 2012 Olympics.

NCC’s Reflection POS® V4.3 for Retail just got even better with the addition of backOffice™ Software from Insight Retail Software.  NCC and InsightRS now offer a GREAT POS, with a GREAT back-office resulting in a WINNING combination.

RetailNow2012 attendees were given an opportunity to see Reflection POS and backOffice™ Software working together.  The product concept was very well received by attendees.

InsightRS would also like to send our congratulations to NCC for receiving the RSPA ‘Vendor Award of Excellence’ as an Outstanding Provider of Software. NCC’s excellent product, stellar reputation and experienced staff are a few of the many reasons that InsightRS is so excited about our future together.

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