Independent Grocers Taking Aim at C-stores

March 4, 2016

NGA Show session highlights how three grocers are going after convenience.

Insight Bullseye #doBetter.jpg

March 1, 2016, 03:07 pm By Joan Driggs, Stagnito Business Information

LAS VEGAS — Independent grocers have convenience stores on their radar.

An educational session at this week’s The 2016 NGA Show, hosted by the National Grocers Association (NGA), discussed the need for independent grocers to compete against convenience stores and provided some key takeaways on how to successfully do so.

Panelists representing leading independent grocers such as Niemann Foods, Buche Foods and Docs Food Stores pointed out that convenience stores are continually upping their food retailing game with more grab-and-go and fresh prepared items. Independent grocers need to stay competitive to remain the go-to destination for shoppers, whether they’re on a weekly fill-up trip or a quick stop on their way from work.

Nine-store chain Docs Food Stores, based in Bixby, Okla., has moved many convenience items to the front of its stores, including beverages and quick meals, according to speaker Courtney Brown, vice president and chief operating officer. The chain also added an express register to help customers make a quick purchase, he shared.

Additionally, Docs takes advantage of low-priced meal deals from its hot bar and utilizes outdoor seasonal displays — such as a farm-stand truck — to communicate that its stores have more to offer than traditional convenience stores.

Brown stressed that having enough staffing is critical because customers don’t want to wait in line ever, but especially when they’re on a quick trip, it could be a deal breaker.

RF Buche, president of Buche Foods, a South Dakota chain of grocery and convenience stores (some of which offer fuel) told NGA Show attendees that rethinking your basic grocery retail strategies is key to success. Appealing to convenience shoppers means putting yourself in their shoes — not just in terms of what assortment might appeal, but also the experience.

Clean bathrooms are not to be underestimated, he noted. Buche Foods brags that it cleans its restrooms seven times a day. The company has even hosted manager bathroom-decorating contests.

Niemann Foods, based in Quincy, Ill., has about 100 stores under its umbrella, including grocery, convenience, hardware and pet stores. Rich Niemann III, director of convenience operations, discussed the company’s recent evolution in its convenience business.

The company underwent an evaluation about five years ago to determine the best place to invest and reinvent. The result is Harvest Market, two convenience stores with a focus on fresh prepared foods.

Harvest Market features sandwiches, soups and other fresh items prepared daily; hot and cold fountain beverages; and self-serve Sweet Berry frozen yogurt and toppings.

Like Buche Foods, Harvest Market makes use of its fuel operations to drive customers into the store. “Consider that 60-70 percent of fuel customers might not go inside,” Niemann said.

The company makes use of extensive advertising at the fuel pumps to promote meal deals and other items that are typically not available at convenience stores. “Fresh really sets the tone,” he said, and helps the company bounce its convenience shoppers to grocery shoppers.

The 2016 NGA Show is taking place Feb. 28 through March 2 at Las Vegas’ Mirage Hotel & Casino. The annual event brings together independent retailers and wholesalers, food retail industry executives, food/consumer packaged goods manufacturers, and service providers for opportunities to learn, engage, share, network and innovate.

The National Grocers Association is the only industry association devoted exclusively to the needs of independent grocers.

By Joan Driggs, Stagnito Business Information
  • About Joan DriggsJoan Driggs is Editorial Director of Progressive Grocer and Progressive Grocer Independent. She has more than 25 years of experience in trade journalism and market research. Joan enjoys connecting with CPG manufacturers and grocery retailers, and learning how they connect for the benefit of consumers. Her roots are in new product development and she continues to seek out the latest in greatest at grocery retail. To connect with Joan, email jdriggs@stagnitomail.com, or reach out on Twitter, @JoanPGrocer.

– See more at: http://www.csnews.com/industry-news-and-trends/competitive-watch/independent-grocers-taking-aim-c-stores?cc=3#sthash.QglNprIZ.9oqakXrR.dpuf

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Ever Heard of Advocacy Cards?

February 26, 2016

You haven’t, because they don’t yet exist. Read on to find out if the concept is something you should consider for your operation.

Advocacy cards. They don’t have quite the same ring as loyalty cards do, but maybe get used to the idea?

While advocacy cards are not a living, breathing thing, advocating for customers is fast becoming the new way retailers should approach customer relationship-building beyond simple loyalty efforts.

While a loyalty card program rewards consumers for quantity of goods and services bought, advocacy cards could go a step further to inform the qualitative aspect of the retailer-customer bond— rewarding shoppers who buy healthy foods, for example, with points, gift cards or other incentives.

Sounds like a daunting task for a retailer, but it’s one that all retail channels should think about.

Retailer advocacy for customers was discussed during the webinar “Top Food Trends for 2016.” Sponsored by The Food Institute and BMO Harris, the session was comoderated by Phil Lempert, known as the “SupermarketGuru,” and The Food Institute CEO Brian Todd.

In addition to citing consumers’ thirst for additional product information along with coming to grips that the “retail world is in flux,” Lempert said advocacy might be the new loyalty. In that spirit, “focus beyond relationships and think beyond loyalty to advocacy,” he said.

Your consumers are already vigilant when it comes to the food selection process—like vetting a political candidate. They abide by concepts of “free from” and “less is more,” the latter meaning products with five or fewer ingredients and no artificial ingredients. Foods labeled with health attributes saw sales increase 13%, said Lempert, citing the National Grocers Association-SupermarketGuru 2015 survey.

The broad picture: A new way of eating will be defined by new proteins, algae, insects, vegetable, yeast, cricket flour and nut powders. Rewarding your customers for participating in the trend could incentivize those higher-margin items, and earn you goodwill and higher sales in the process.

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backOffice™ Software integration with Radiant RPOS v6 has been completed with NCR Corporation

June 2, 2015

Contact:   Timothy Rischbieter
Tel:  518-633-4112
tim@insightrs.com

FOR IMMEDIATE RELEASE


HADLEY, NY June 2, 2015
 –  Insight Retail Software [InsightRS] announces the integration of their backOffice™ Software to NCR Corporation’s [NCR] Radiant RPOS v6.

InsightRS and NCR have joined forces to provide a complete back-to-front C-Store Solution.  InsightRS has successfully completed back Office integration with Radiant RPOS v6 12C1 using the Radiant NAXML interface v3.4.  InsightRS provides powerful price book control with EDI, enhanced reporting, inventory control, and fuel management.  The software is offered at a price point that creates real value for the retailer.

We are so excited…. “ stated Timothy Rischbieter, President of Insight Retail Software “to now offer backOffice support for NCR RPOS.  This broadens our market opportunity and brings needed functionality to stores using NCR RPOS.”

InsightRS received full Back Office Certification from NCR on May 28, 2015.

“InsightRS has been a vital partner in my efforts to bring Radiant RPOS on line at my store.  backOffice™ has allowed me to get my scan file built quickly, and now I am getting the detailed reports I need to make better merchandising decisions.  I am extremely pleased so far and would highly recommend this product.”  Kenny Patel, Gas to Go, Red Bank, TN.

About Insight Retail Software last try eye

InsightRS specializes in the development of backOffice™ Software for retailers in today’s C-Store, Petroleum and Specialty Retail Marketplaces.  InsightRS serves the single store and multi-store locations with excellence.

Insight Retail Software is a New York Corporation with offices in Hadley, New York and Trenton, South Carolina.  InsightRS serves customers coast to coast [including Alaska and Hawaii] as well as Canada, South America and the Virgin Islands.  With over 25 years in the point of sale industry InsightRS has been able to create a feature rich product at an affordable price.

Web site: www.insightrs.com
Twitter: @InsightRS
Facebook: InsightRS
LinkedIn: Insight Retail Software
YouTube: InsightRS Demos

ncr_logoAbout NCR Corporation

NCR offers Fuel Control solutions that are designed specifically for C-Store operations, with more than 61,000 installations across than 18 countries. From single site operators to large retailers with thousands of sites, NCR provides everyday solutions to add value to these businesses.

Web sites: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Tina Rischbieter
Insight Retail Software
518-633-4114
tina@insightrs.com


Social Media Tips for Your Small Business

August 8, 2014

Thanks to our friends at Constant Contact for this great information.  Social Media 1

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Social Media 6


Elias Market – Eat your fruits and vegetables!

February 1, 2013

We are very excited to have added Elias Market to our circle.  Elias Market has two specialty food stores, located in Beth and Allentown PA, where among other things they sell amazing produce.

We were brought in by Andy from Andy Bednar’s Point of Sale to help improve the system at the store.  The customer uses Datasym 650 cash registers and with their growing business needed a better way to maintain their ever-changing prices. They will be able to maintain both stores from their main location.

Tina and I are huge consumers of produce, we use a Vitamix to make green shakes for breakfast every day.  These shakes contain fruits and vegetables and truly offer noticeable health benefits.  We go to lots of different stores to get the ingredients (right now its Green Grocer (IRSI customer) Aldi, Price Chopper (one of our local chains of grocery stores) and Walmart).  If we lived anywhere near Elias we would only go there for sure.  Not only do they carry an amazing variety of produce but also beautiful meats and specialty items.

Visit them if you are even close, I know I would!

Elias Market eliasinside


backOffice™ V3 Released!

September 18, 2012

Take a sneak peek at backOffice™ V3

This 3-Part Series of Demonstration Videos provides a nice overview of backOffice™ Features. 

Part 1

Part 2

Part 3


Cigarette Tax Increase in Illinois – Simplify with Group Price Change Feature

June 12, 2012

If you sell Cigarettes in your Store, you are very familiar with price increases and tax hikes. Recently the Illinois General Assembly raised the state cigarette tax from $1 to $1.98 per pack. The tax hike goes into effect June 24, 2012.

The Group Price Change feature in backOffice™ Software is the perfect tool for these “across the board” price increases. This PER PACK and PER CARTON increase can be done with a few keystrokes instead of hours or days adjusting each individual product.

If you are in a nearby State and are seeing an increase in sales because of this tax hike, “Orders Based on Sales” is a great way to keep your shelves stocked. Group Price Change is one of the many tools that backOffice™ Software provides to help make your Store successful.


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