More Customers Approved for RJ Reynolds Scan Data Service

May 18, 2018

Insight Retail Software continues to move our customers into production on RJ Reynolds Scan Data Service.  We have been working with MSA successfully for over 2 years to provide successful and spectacular scan data service.

Our team is the best in the country hands down!  Nothing makes me happier than to see the emails rolling in saying “You Are Approved”!

DON’T FALL FOR A COMPANY THAT IS ISSUING PROMISES

GO WITH A COMPANY THAT IS ISSUING SUCCESSFUL SCAN DATA SERVICE!  

Every day that you are NOT submitting your scan data files to RJR is another day that you are LOSING incentive money.

Join the winners –

Join Insight Retail Software.

 

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LET’s DO THIS!

 

Call Ashley @ 518 633 4111 x 107

Visit our website for more information www.insightRS.com

 

 

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8 Trends That Matter for C-Stores – NACSonlie

April 13, 2018

Thanks NACSonline for another great article.  backOffice Software can help to make these things possible for your c-Store

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8 Trends That Matter for C-Stores

SOI speaker Todd Hale highlights what convenience retailers should be tracking and trying in 2018, and why.
April 13, 2018

​By Greg Lindenberg, CSP Magazine

CHICAGO – “You can’t just sit on the sidelines and watch for growth,” Todd Hale, Nielsen consultant and principal at Cincinnati-based Todd Hale Inc., said in presenting the Tracking Trends That Matter session at the 2018 NACS State of the Industry Summit in Chicago this week.

“It’s not just going to happen. You need to invest in growth,” he said.

With more than 39 years of experience in the consumer research industry including 30 years at Nielsen, Hale is a devoted student of consumer shopping behavior, buying and immediate consumption.

Retailers need to be ready to ride the waves of change or get on board for the opportunities they present, he said. Here are some of the top retail trends Hale sees affecting the convenience-store industry in 2018 and beyond:

1. Store Count
“We’re hitting the wall on store expansion,” said Hale.

The drug channel is seeing contraction, and mass merchandisers are seeing a decline in store count related to Kmart store closings. In the supermarket channel, most of the expansion has come from niches, either on the high end—Sprouts, Whole Foods—or low end—Lidl and Aldi.

But 10 of the top 20 chains that have added the most stores in the last 10 years are convenience stores: Couche-Tard, 7-Eleven, Speedway, GPM, Casey’s, Andeavor, Sunoco, Cumberland Farms, Pilot Flying J and QuikTrip. And nine of the top 20 chains that have the most stores are c-stores: 7-Eleven, Couche-Tard, Shell, Speedway, Chevron Texaco, BP, ExxonMobil, Sunoco and Casey’s.

2. Retail Format
But “retail format is no guarantee of success,” Hale said.

Drug stores are suffering from either flat or negative front-of-store sales; they’re driving growth through their prescription drugs.

One opportunity for c-stores is around aging populations, Hale said. “The nice thing about older people is that they shop a lot; they make a lot of trips. What else have we got to do? One channel that has been missing out on opportunities with trips for older people is the drug chains. How many of you have gone from 30 days to 90 days on your prescription refills, either at a store or through mail order? You’re not making trips to drug stores anymore,” he said.

Hale doesn’t see Dollar General’s DGX small urban format as a threat. “While it’s interesting that they’re playing in this space, they’re overall strategy is probably not to add a lot of these just yet. They’re experimenting with that format. I’d be more concerned about the fact that that they’re adding 900 stores” in its traditional format, he said.

Hale said convenience retailers should be more concerned with Target’s small format. It plans to have more than 100 of these hybrid convenience-store-drug-store-mass merchandisers, although most of the locations are more urban or near college campuses, so that threat may be limited too.

“Operating a small format is something that everybody talks about and more and more retail channels are doing, but it’s not easy to do,” said Hale. Ahold and Kroger tried to introduce smaller fresh formats—bfresh and Main & Vine, respectively, and closed them down. Publix plans to open a small-format store focused on organics to compete with Sprouts and Whole Foods. But none of the big supermarkets have really had much success in terms of rolling out a small format to compete with c-stores, he said.

3. The E-Commerce Threat
E-commerce has seen about a $316 billion increase in sales since 2007, Hale said. Total U.S. retail e-commerce sales for fourth-quarter 2017 was $119.08 billion, up 16.9% from the prior year’s $101.88 billion, compared to 14.4% from 2016 to 2017. That’s 9.1% of total retail sales, up from 8.2% from 2016. “Without question, Amazon is delivering the growth,” said Hale.

But he asked, who will fall prey to e-commerce next? Comparing the “tsunami” of store closings against e-commerce growth, it’s clear which kinds of retailers have suffered the most—specialty retailers, consumer electronics, apparel, books and office supplies.

“It would appear that dollar, convenience and gas would be the least likely to be impacted by e-commerce going forward,” Hale said.

4. Store Closings
While c-stores may be the retail channel least affected by e-commerce directly, there are also indirect effects, he said. Store closings in other channels can have a big influence on traffic.

“You need to think about where you are located and what type of store is closing,” he said. “If it’s a big anchor store that you rely on for traffic at particular locations, then you’ve got to think about what are you going to do with those locations that are no longer going to have traffic anymore. The whole notion of managing store closings has to be top priority in your mind in a world like this, because you’re going to see traffic patterns really change, and you’re going to see sales in some of your stores take a dive just because you’re not getting the same people driving by as they were before.”

5. Modifying the Box Experience
Hale talked about some of the “mind-boggling” things retailers are doing to “modify the box experience” to try to compete with e-commerce. There’s a lot going on to try to enhance the in-store experience:

  • Tiffany’s is offering actual Breakfast at Tiffany’s, based on the iconic film.
  • Sak’s opened a wellness spa with fitness classes.
  • American Eagle is offering free laundry facilities.
  • Urban Outfitters is selling pizza.
  • Walmart is hosting holiday parties.
  • Hy-Vee and Kroger are investing in restaurants and food courts.
  • Gelson’s is opening in in alcohol, beer and wine bars.

Hale cited a Wall Street Journal report about consumers “finding love in the frozen-food aisle” as grocery stores become more of a place where people can meet to socialize.

“Think about what’s being invested by these grocery chains to make sure that people have a reason to come to a store, not just to shop, but to socialize,” he said. “How can you take advantage of that in terms of how your formats are evolving? Is there something else you can do either to train your people to be more interactive with shoppers, or do something different in your store to make it so that people do want to come to your store regardless of whether they need gas?”

6. Females Driving Trips
C-stores have always had the lead in terms of more men shop in c-stores than any other channel. But that is changing, said Hale. Women are now almost 50% of the trips to c-stores, still lower than other channels, but is may be an opportunity for c-stores to invest in formats that might attract females.

“I was pleasantly surprised to see 7-Eleven investing in a private-label line of cosmetics,” he said. “It’s a category that’s really important to women. It’s a category that’s really important to drug stores, and so is there an opportunity for you to think about how you might tweak your assortment depending on how close you might be to Rite Aid store that’s going to close down—600 Rite Aid stores are going to close down in the next 18 months, so there’s an opportunity if you’re around those stores to think about how you recapture some of those trips that are going to be lost to them.”

7. Door to Car, Door to Door, Door to Fridge
Amazon may not be a big worry for c-stores as much as competitive foodservice retailers like McDonald’s, Taco Bell or KFC if they are going to be offering online ordering and delivery direct to consumers, according to Hale.

“A real race that you have to be concerned with is this whole new move from door to car to door to door to inside a home or inside a fridge,” he said. “Amazon is testing ways to get right inside your home and deliver products with its Amazon Key. Walmart is testing the fact that you can order online and have somebody get into your home and put products away in your refrigerator.”

Both are opening or expanding grocery pickup sites, and small grocers are also experimenting with online ordering and pickup. And grocery delivery services such as instacart and Shipt are catching on.

And today, while it’s still very much a niche business, there is also now an abundance of meal-kit options such as Blue Apron, Hello Fresh, and plated. Amazon Go sells Amazon Meal Kits. Hale is not so bullish that these are going to be a big deal, at least for c-stores, because about a quarter of the people who buy these meal kits are gourmet cooks—not a big convenience channel demographic.

More concerning to him is home delivery of meals by the likes of Grubhub and UberEats. A “big battle” is coming now with fast-food chains such as McDonald’s, KFC and Taco Bell investing in this $100 billion delivery market. There’s a lot of activity going on in this space, said Hale.

8. Strange Bedfellows
“We’re in a whole new game when it comes to merger and acquisition activity today,” said Hale. This activity is going to change the way retail works. He calls it “strange bedfellows.”

“Who would have thought that Target would have bought Shipt. Who would have thought that Campbell’s Soup would have bought a snack company, Snyder’s-Lance,” he said. “The fact that Albertson’s merges with Rite Aid. You’ve got CVS and Walmart talking with health insurance companies to create new complete business models.”

Hale said c-store retailers need to think about getting into and acquiring new businesses that may not have anything to do with c-stores, or that can complement existing c-store formats.

Greg Lindenberg is Editor, CSP Magazine and CSP Daily News. 

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2018 Is Knocking on the Door

December 26, 2017

As 2017 comes to a close we take a minute to say thank you to our many loyal customers for your business.  We send you best wishes for a happy new year filled with health, happiness, and spectacular success.

 

 

May 2018 be the year that all dreams come true.

` The Team at Insight Retail Software

 

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Doing that one thing that makes your store better than the rest and lets your customers know that you care.

November 14, 2017

I was speaking to Imad Khalil from Kelly’s Fuel Mart in Melvindale, Michigan about the Scan Data Service that we provide for Altria and RJ Reynolds Tobacco Incentive Programs.  Imad was wondering if the service was right for his business but after speaking with our team of experts he knew this program was key to staying competitive in his area and that is something that he takes very seriously.

I enjoyed visiting with Mr. Khalil where I learned more about his business and what he does to provide a great service to his customers.  He explained that his latest customer service feature was the addition of U-Glove’s at each pump station.  “U-Glove?” I asked.  I was so interested to hear more because I can’t stand to have the smell of gas on my hands.  He explained that each pump is equipped with a dispenser of plastic gloves that are provided at no cost to the consumer.  These disposable gloves offer a clean and germ free experience for the customer.  “I LOVE IT!” I said, “Can I share this on my blog?  Tell me more!!”  He said there is a cost to the merchant for providing this service but he believes that these little things make a big difference to his customers.  [I know I would drive out of my way and pay a few pennies more per gallon to have a nice clean environment.  Not to mention saving a manicure.]  Even if the gloves aren’t used, I believe that just offering this service shows that Imad cares about his customers.  I am certain that Moms with a carload of kids would greatly appreciate having gloves since they aren’t always able to go inside and wash their hands.

So – Good job Kelly’s Fuel Mart and thanks for being an Insight Retail Software Scan Data Customer!  We appreciate your business.

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Imad is also participating in InsightRS Scan Data Program that keeps him competitive in his tobacco market.

Tobacco Scan Data Program For

Altria and RJ Reynolds

Your Key To Higher Tobacco Profits

Altria’s PM USA 2017 Retail Leaders Program and RJ Reynolds Scan Data Reporting Program offer incentive money to retailers who submit transaction-level scan data (“Scan Data”) from their Point of Sale on a daily basis. Inclusion in the program also entitles you to offer multi-pack and loyalty discounts.

If you sell cigarettes you need to be on this program!

We help you compete with the big guys.

http://www.insightrs.com/scandataservices

Call Chris Floyd for more information:  518.633.4111 x 108

 


Congrats to Touch Dynamic – An Awesome InsightRS Vendor

September 6, 2017

We are so happy to see this new facility!  Good Job Guys!  Touch Dynamic All-in-one Terminals are working great for our Tobacco Store installs with our InsightRS Scan Data Service.

Touch Dynamic Headquarters

Irvington, NJ- August 23, 2017 – Touch Dynamic, a leading manufacturer in all-in-one POS systems, small form factor PCs, rugged tablets and POS peripherals, has moved to a new facility in South Plainfield, New Jersey.

Touch Dynamic’s rapid growth has caused the hardware manufacturer to expand beyond the capacity of its location in Irvington, New Jersey. The new space located at 121 Corporate Boulevard in South Plainfield boasts double the amount of warehouse and office space.

The new 36,000 square foot facility also has extra space for visiting sales team members and other personnel when they are working at the facility. Multiple conference rooms are available to accommodate simultaneous team meetings. The new parking lot is triple the size of the lot in Irvington, perfect for hosting guests and Touch Dynamic team growth. Touch Dynamic has also updated its phone system to a new, state-of-the-art communication system and the production floor has been customized with an ESD (Electric Static Discharge) compliant floor.

“This has been an excellent move for the company,” said Craig Paritz, President of Touch Dynamic. “With more production space for product integration, more office space for staff, and in a great location, we will be able to continue to grow and serve the channel as effectively as possible.”

To learn more about Touch Dynamic and its products, visit http://www.touchdynamic.com.

About Touch Dynamic

Founded in August of 2001, Touch Dynamic is an ISO 9001:2008 certified manufacturer of all-in-one touch terminals, small form factor PCs, touch screen monitors and mobile POS devices for a variety of industries. We understand the demands on our channel partners and provide unique products and additional value-added services to help them meet the specific needs of their customers. For more information, visit www.touchdynamic.com

Touch Dynamic Website – Click Here

Insight Retail Software Website

 

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And just like that, summer is over.

September 1, 2017

Scan Data for Altria September

Back to school, football season and the wonderful beauty of fall.

So now that vacations and summer travel is over it’s time to sign up for our Scan Data Service.  Give us a call today! Don’t miss out on this amazing opportunity for tobacco incentive money.

Call Chris at:  518-633-4111 x 108

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Hurricane Harvey: HOW DISASTERS AFFECT FUEL PRICES

August 31, 2017

Five most devastating storms in recent US History.

5.  Ivan – 2004

4.  Ike – 2008

3.  Andrew – 1992

2.  Sandy – 2012

1.  Katrina – 2005

As Harvey continues its path of destruction it’s certain to make the list above.  We continue to think of our many customers, friends and vendors that are affected by this horrible storm as it now heads to Louisiana, Arkansas and Tennessee.

Attention IRSI customers:  Insight Retail Software will securely store a copy of your backOffice™ database please let us know.

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This article from NACS online

Higher prices at the pump often lead the public to assume a retailer is price gouging.

 

August 31, 2017

 

​ALEXANDRIA, Va. – The retail fuel marketplace is the most competitive commodity market in the nation. There are an estimated 150,000 retail fueling facilities in the United States. Of these operations, less than 1% are owned and operated by the major oil companies, and about another 4% are owned by a refining company. The majority—about 95% of stores—are owned by independent companies, whether one-store operators or regional chains. Each of these companies has different strategies and strengths in operations, which can dictate the type of fuel that they buy and how they sell it.

Most of the nation’s fuel retailers purchase their gasoline and diesel supplies from a refiner. As such, these businesses have no influence over the wholesale price established by the refiner and, during a catastrophic event such as a hurricane, these retailers can incur extremely volatile wholesale prices and restricted wholesale availability. Wholesale prices are largely influenced by activity in the commodities trading market, in which traders bid prices up or down based upon actual and anticipated changes in supply availability. During disruptive events, these contracts can vary widely in a very short period of time.

Refiners seek to ensure they have sufficient product to satisfy their contractual obligations when supplies are disrupted. Refiners often will place their branded retailers on allocation, restricting their volume to a certain percentage based upon the previous year’s activity and ensuring the refiner’s product is available throughout their service area. While these branded retailers are likely to have at least some supply guaranteed, they have one supplier for product. The unbranded retailer, meanwhile, who relies on the uncontracted gallon of gasoline, often pays an elevated wholesale price or is completely denied access to supplies. This limitation on supplies for the retail segment as demand remains constant results in increased wholesale prices.

It’s common for retailers to operate daily in a volatile wholesale gasoline marketplace, where costs often change several times a day. Under normal market conditions, retailers may seek to adjust their prices upward in response to increasing wholesale prices to pay for their next delivery. This practice is known as factoring in replacement costs and is a critical element in the pricing decision for many retailers, especially during periods of extreme volatility.

But including replacement costs in retail prices may not always be feasible. But because price-sensitive consumers will switch locations to save a few cents per gallon, retailers will often remain competitive in their fuel pricing strategy, which affects their ability to recover the full cost of wholesale price increases, resulting in reduced margins and, in some cases, net losses at the pump for transactions.

Higher prices at the pump often lead the public to assume a retailer is price gouging. Price gouging is defined by some government entities as the increase in prices or value for goods and services that are higher than the prices ordinarily charged for comparable goods and services at or immediately before the time of a state of emergency. In the wake of natural disasters that affect the U.S. transportation infrastructure, governors may declare a state of emergency and institute a price gouging prohibition.

Following Hurricane Katrina in 2005, some members of Congress sought to enact legislation on price gouging that would have punished honest retailers for violating an ambiguous definition of price gouging. The legislation that passed both the House and Senate defined “unconscionably excessive prices” as:

  • Significantly higher than the average price charged by that supplier during the 30-days prior to the emergency;
  • Significantly higher than the competition; and
  • Not attributable to increased costs, including replacement costs.

NACS argued at the time and continues to advise policy makers that the concept of price gouging is very complicated and must be carefully considered. Laws that do not adequately protect the normal operating practices of fuel retailers can have a very damaging effect on the market. Retailers must be given the opportunity to respond to changing market conditions and to recover their costs. For example, laws that prohibit a retailer from increasing fuel prices following the declaration of an emergency yet provide no allowance to adjust prices in response to escalating wholesale prices serve only to penalize retailers who stay open for business to serve their communities and accelerate the exhaustion of already limited supplies.

While Congress did not ultimately enact price-gouging legislation, several states that experience hurricanes and flooding have price-gouging statutes:

Texas
The Office of the Attorney General has authority to prosecute any business that engages in price gouging after a disaster has been declared by the governor. §17.46(b) of the Texas Deceptive Trade Practices-Consumer Protection Act provides that it is a false, misleading or deceptive act or practice to take advantage of a disaster declared by the Governor under Chapter 418, Government Code, by:

  • Selling or leasing fuel, food, medicine or another necessity at an exorbitant or excessive price; or
  • Demanding an exorbitant or excessive price in connection with the sale or lease of fuel, food, medicine or another necessity.

Louisiana
Once a state of emergency is declared, the price gouging ban is effective during the period specified in the declaration and for an additional period not to exceed 30 days after the declared state of emergency ends, unless expressly extended by the governor (La. R.S. 29:732(B)). Louisiana’s price gouging statute is not to freeze prices. Wholesalers and retailers may increase prices as long as the increase in price charged by the seller is attributable to regional or national market trends and fluctuations, or to reasonable expenses and charges for a business’ risk incurred in obtaining or selling the goods or services during the state of emergency (La. R.S. 29:732(A)).

The state’s price gouging ban covers goods and services necessary for use as a direct result of the state of emergency, such as gasoline or diesel fuel of any grade, hotels, motels and generators.

Florida
According to the Office of the Attorney General, Florida Statute 501.160 states that during a state of emergency, it is unlawful to sell, lease, offer to sell, or offer for lease essential commodities for an amount that grossly exceeds the average price for that commodity during the 30 days before the declaration of the state of emergency, unless the seller can justify the price by showing increases in its prices or market trends. Examples of necessary commodities are food, ice, gas and lumber.

The law compares the reported price of the commodity or service during the state of emergency to the average price charged over the 30-day period prior to the declared state of emergency. If there is a “gross disparity” between the prior price and the current charge, it is considered price gouging.


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