CHIP CARDS PROBLEMATIC FOR ONLINE FRAUD

February 14, 2017

Criminals are migrating from brick-and-mortar retailers to online stores.

February 3, 2017

NEW YORK CITY – With more U.S. retailers adopting credit-card chip technology, thieves have begun to move from brick-and-mortar stores to online retailers, Bloomberg reports. Use of stolen card data to purchase goods via websites, mobile apps or call centers skyrocketed 40% in 2016, according to a new report from Javelin Strategy & Research.

“We are seeing more sophisticated types of fraud moving into the online environment,” said Erika Dietrich, global director of payments risk management at ACI Worldwide. A study released last summer found that one in three consumers worldwide has experienced card fraud.

By the end of 2016, nearly 1.81 million merchants in the United States could accept chip cards, a two-fold rise from 2015, according to Visa Inc. E-commerce retailers and financial firms will shell out $9.2 billion each year in fraud-reduction initiatives by 2020, a 30% jump from current levels, according to Juniper Research.

Worldwide, sales of merchandise purchased online is estimated to hit $27.7 trillion in 2020, up sharply from $22 trillion in 2016, according to eMarketer. This increased online shopping means thieves will have more opportunities to grab financial data or to place orders with stolen information. “Right now the environment is more challenging than it’s ever been,” said Al Pascual, research director and head of fraud and security at Javelin. “And things will get worse before they get better.”

 Nacsonline article here.
insightRS_blkblu

Support for older versions of Internet Explorer Ended

May 31, 2016

What is end of support?

Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. Internet Explorer 11 is the last version of Internet Explorer, and will continue to receive security updates, compatibility fixes, and technical support on Windows 7, Windows 8.1, and Windows 10.

Internet Explorer 11 offers improved security, increased performance, better backward compatibility, and support for the web standards that power today’s websites and services. Microsoft encourages customers to upgrade and stay up-to-date on the latest browser for a faster, more secure browsing experience.

What does this mean?

It means you should take action. After January 12, 2016, Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Security updates patch vulnerabilities that may be exploited by malware, helping to keep users and their data safer. Regular security updates help protect computers from malicious attacks, so upgrading and staying current is important.


Potential risk of using older versions of Internet Explorer:

Security

Without critical browser security updates, your PC may become vulnerable to harmful viruses, spyware, and other malicious software which can steal or damage your business data and information.

Compliance

Businesses that are governed by regulatory obligations such as HIPAA should conduct due diligence to assess whether they are still able to satisfy compliance requirements using unsupported software.

Lack of ISV Support

Many Independent Software Vendors(ISVs) no longer support older versions of Internet Explorer. For example, Office 365 takes advantage of modern web standards and runs best with the latest browser.

Click here to read more

 


Chargebacks on Credit Cards Happening NOW! #EMV

May 10, 2016

RETAILERS ON THE HOOK FOR COUNTERFEIT TRANSACTIONS

Chargebacks are on the rise following the October 2015 EMV liability shift, and convenience retailers are fighting back.
May 10, 2016

NEW YORK – Beginning with the October 2015 EMV liability shift, retailers that have not upgraded their payment terminals to accept EMV chip-card transactions are

on the hook

for counterfeit transactions, writes the Wall Street Journal, and this particular cost of fraudchargebacks—is adding up.

The news source reports that chargebacks among small and medium-size merchants increased 15% in Q4 of 2015 from a year earlier, according to a Strawhecker Group survey, adding that the volume of chargebacks has likely increased even more since then. Although the group didn’t put a dollar figure on the chargebacks, other experts put the total around the tens-of-millions of dollars mark.

Since the October 2015 EMV liability shift, many retailers are experiencing an outrageous increase in chargebacks that are mostly erroneous. Mike Lindberg, payment solutions manager at CHS Inc., commented during the Conexxus Annual Conference last week that some smaller retailers have reported a $10,000 to $15,000 increase in chargebacks per week, while larger retailers are experiencing $1 million in chargebacks per week.

I can’t imagine what will happen at the pump come October 2017,” Lindberg warned.

The No. 1 chargeback reason code since October 2015 is

merchandise not received,”

he said, which in theory makes no sense for the big box retailers. Some retailers are even seeing multiple chargebacks on the same credit card, and indicating that there is very little interest from card issuers or acquirers to help solve this costly problem.

Due diligence, however, can pay off. Convenience retailers experiencing a higher volume of chargebacks can successfully reverse the charges on challenge because convenience retailers aren’t within the October 2015 liability shift specification for type and applicability (i.e., the fuel dispenser).

“The banks will hopefully learn from the first October 2015 liability shift what is chargeable, because right now it’s a

‘charge it all back and see what gets challenged’

approach,” said Gray Taylor, executive director of Conexxus. He previously told NACS Daily that this approach to chargebacks “will have dire consequences for small to mid-size retailers, who can scarcely afford dedicated chargeback staff.”

NACS Online article found here


PROPOSED SNAP RULE COULD MAKE C-STORES INELIGIBLE

March 10, 2016

NACS reaches out to Capitol Hill to protest changes around definition of staple foods.

March 10, 2016

​ALEXANDRIA, Va. – This week NACS told policymakers about industry concerns with a proposed rule published by the U.S. Department of Agriculture that includes problematic new eligibility standards for retailers participating in the Supplemental Nutrition Assistance Program (SNAP).

“The proposed [SNAP] rule would make tens of thousands of small businesses ineligible to participate in the Program. Small businesses will be harmed and SNAP beneficiaries, who rely on these small stores in both urban and rural environments, will lose options they need to feed their families,” wrote NACS in a letter to the chairman and ranking member of the House Appropriations Subcommittee on Agriculture, Rural Development, Food and Drug Administration and Related Agencies, and the chairman and ranking member of the House Agriculture Committee.

As previously reported by NACS, on February 17, the U.S. Department of Agriculture’s Food & Nutrition Service (FNS) published a proposed rule altering eligibility requirements for retailers participating in SNAP. While the proposal codifies the 2014 Farm Bill provisions, which NACS supported, it also makes other changes to retailer eligibility requirements that Congress never intended to address in the 2014 Farm Bill. The proposal would impede neighborhood retailers’ ability to participate in the program, which in turn would hinder food accessibility for SNAP recipients that use their benefits at these small format retail locations.

“It appears that FNS is trying to push small retailers out of the SNAP program altogether, for no sound public policy reason,” NACS wrote to Congress, adding that Food, Nutrition and Consumer Services Undersecretary Kevin Concannon recently testified before the House Appropriations Committee that there are more small stores participating in SNAP “than we really need.”

The USDA’s SNAP proposal codifies the 2014 Farm Bill “depth of stock” provisions, which require retailers to stock 7 varieties of products in each of the four “staple food” categories. Problematically, the proposal also includes several changes that were neither required nor envisioned by the 2014 Farm Bill.

The proposal redefines the term “staple foods” and limits the items that may count as staple foods for depth of stock determinations. Under the proposal, multiple ingredient items (e.g. soups or frozen dinners) would not count towards depth of stock requirements. The proposal also expands the definition of “accessory foods” to include foods consumed between meals, like snacks (e.g. hummus and pretzel packs).

Because accessory and multiple ingredient foods may not be counted as staple foods for depth of stock determinations—the proposal essentially narrows the universe of acceptable foods that a retailer can stock to participate in SNAP, ultimately raising the stocking numbers beyond the numbers established by Congress.

Next week in Washington during the NACS Government Relations Conference, industry stakeholders will be communicating to members of Congress and their staffs that convenience stores play a fundamental role in SNAP, particularly for low-income Americans who live in rural or urban environments. By making it increasingly difficult for small format retailers to participate in SNAP, the proposal would essentially punish SNAP beneficiaries by requiring them to travel outside of their local neighborhoods where larger format retailers may not exist.

A memorandum analyzing the proposal is available online exclusively for NACS members.


EDI Module from InsightRS!

August 5, 2014

 

 

manedi smarter not harder


EDI Manager now available with your backOffice™ Software

August 28, 2013

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WANT TO SAVE SOME SERIOUS TIME?

Insight Retail Software  is proud to announce the release of EDI Manager.  Almost every vendor can supply you with an electronic invoice of your order, and our new EDI Manager allows you to import these invoices directly into backOffice™.

Once imported, backOffice™ will identify new products received in the order, any price or cost changes and the quantity shipped of each item.  With the click of a button, new items are added, price and cost changes are made, and an order is created in the inventory module!

Just another way to run your business more effectively and save you time.

For more information please complete the form below.  Thank you!

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Thank you for your response. ✨


Elias Market – Eat your fruits and vegetables!

February 1, 2013

We are very excited to have added Elias Market to our circle.  Elias Market has two specialty food stores, located in Beth and Allentown PA, where among other things they sell amazing produce.

We were brought in by Andy from Andy Bednar’s Point of Sale to help improve the system at the store.  The customer uses Datasym 650 cash registers and with their growing business needed a better way to maintain their ever-changing prices. They will be able to maintain both stores from their main location.

Tina and I are huge consumers of produce, we use a Vitamix to make green shakes for breakfast every day.  These shakes contain fruits and vegetables and truly offer noticeable health benefits.  We go to lots of different stores to get the ingredients (right now its Green Grocer (IRSI customer) Aldi, Price Chopper (one of our local chains of grocery stores) and Walmart).  If we lived anywhere near Elias we would only go there for sure.  Not only do they carry an amazing variety of produce but also beautiful meats and specialty items.

Visit them if you are even close, I know I would!

Elias Market eliasinside


Happy New Year!

January 1, 2013

2013 back office software


backOffice™ with NCC Reflection POS® & Touch Dynamic Breeze installed at Green Grocer

September 27, 2012

Insight Retail Software is proud to announce that it has completed installation of its first InsightRS/Reflection Point of Sale System at Green Grocer in Clifton Park, NY.  Moorfield’s Green Grocer had been using an older ECR system and wanted an upgrade to something new. InsightRS chose to use the Touch Dynamic Breeze all-in-one terminal with its integrated touch monitor, rear-facing customer display and MSR.

Green Grocer also elected to use Mercury Payment Systems as its credit card processor along with MercuryGift™ for their Gift Cards and plan to use the MercuryLoyalty™ program soon.

The Green Grocer owners and employees are thrilled with the new system both in terms of its ease of use and performance.  “We feel like we have finally moved into the 21st century” said Biorn, owner of the large and popular Organic Grocer and Health Food Store.

By day two the cashiers were completely comfortable with operating the new system.  Since Green Grocer was already using backOffice™ Software, their management reports and back office functions continued with no change as they were able to use the same software as they did with their old POS Terminal.

InsightRS plans to roll out the new point of sale system to many of its customers in the near future.

InsightRS began development of its interface with NCC Reflection POS in January 2012 and is currently working with NCC to promote this system to their large dealer network across the US and around the world.

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Cigarette Tax Increase in Illinois – Simplify with Group Price Change Feature

June 12, 2012

If you sell Cigarettes in your Store, you are very familiar with price increases and tax hikes. Recently the Illinois General Assembly raised the state cigarette tax from $1 to $1.98 per pack. The tax hike goes into effect June 24, 2012.

The Group Price Change feature in backOffice™ Software is the perfect tool for these “across the board” price increases. This PER PACK and PER CARTON increase can be done with a few keystrokes instead of hours or days adjusting each individual product.

If you are in a nearby State and are seeing an increase in sales because of this tax hike, “Orders Based on Sales” is a great way to keep your shelves stocked. Group Price Change is one of the many tools that backOffice™ Software provides to help make your Store successful.